Frequently Asked Questions
What are the delivery charges for orders from your online shop?
We have flat rates from 4.95 USD to 34.95 USD, which are applied at checkout.
Which payment methods are accepted in your online shop?
Payments methods include PayPal and Credit cards. PayPal is a safer, easier way to send and receive money online. When you select PayPal as the payment method, you will be linked to the PayPal site where you can make payment. PayPal can be used to purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-check (i.e. using your regular Bank Account).
- After viewing your items on your shopping cart page, you can click and check out with PayPal. Then you will leave our site and enter PayPal’s website.
- You can sign in to your PayPal account, or you can create a new one if you haven’t got one.
- You can use the PayPal as you want according to the on-screen instructions.
- Payment is traceable. By using your PayPal account, you can trace the status of your payment.
- When you make payment for your order, you don’t need to use your credit card online (you can transfer directly from your bank account).
- When you use your credit card through PayPal, nobody will see your credit card number, which will minimize the risk of unauthorized use.
How long will delivery take?
Shipping time varies by location. Below are our estimates:
MAXIMUM DELIVERY TIME 45 BUSINESS DAYS
*This doesn’t include our 2-5 day processing time.
|LOCATION||*ESTIMATED DELIVERY TIME|
|United States||12-25 business days|
|Canada, Europe||12-30 business days|
|Australia, New Zealand||12-25 business days|
|Mexico, Central America, South America||15-35 business days|
What is your refunds policy?
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you’ve received (but you must return the item and the item must be unused)
How secure is shopping in your online shop? Is my data protected?
Sensitive personal information contained in orders placed on the Website are encrypted using 128-bit secure sockets layer (SSL) technology. In order for SSL security to work, you must use an SSL enabled browser. Secure Socket Layer (SSL) is a technology used by vendors to ensure the security of online business. It negotiates and employs the essential functions of mutual authentication, data encryption and data integrity for secure transactions. Sisuhaus.com collects customer information for a variety of reasons, including as part of our ongoing efforts to provide superior customer service, improve our customer's shopping experience and to communicate with our customers about our products, services and promotions, including those that we believe may be of particular interest to you based on information we have collected. We collect personal information such as your name, telephone number, e-mail and postal address (“Personal Information”) that you provide to us when you save your information with us or when you shop at our online shop. We use this information to process any transaction, inquiry or promotion that you initiate with us, and provide you with advertising tailored to your interests. In addition, we maintain a record of your product interests, purchases and whatever else might enable us to enhance and personalize your shopping experience on this or other websites and to provide you with offers, promotions or information that we believe may be of interest to you. We also monitor use of the Website and traffic patterns to improve the Website design and the products and services we offer as well as to determine what offers, promotions or information to send to you.
What exactly happens after ordering?
After ordering, if we do not have your items in stock, we contact our supplier. Who then delivers goods to our warehouse in China and from there your order is formed, packed and is sent to your desired location. If applicable, we will send you a tracking number for your order via email.
How can I track my order?
You will receive an email with a tracking number once your order is shipped. For logistical reasons, items in the same purchase may be sent in separate packages even if you’ve specified combined shipping. If you have any other questions, please contact us and we will do our best to help you out.
Can I cancel my order?
All orders can be canceled before they are shipped. If your order has been paid and you need to change or cancel it, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be canceled.
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive to your country.